Refund policy

At Tiyaz, your happiness matters to us. Every product you order is crafted with love and care by skilled artisans, and we want you to feel delighted when it reaches your home.

If, for any reason, you are not completely satisfied with your purchase, we’re here to help.

Returns

• You may request a return within 2 days of receiving your order.

• To be eligible, items must be unused, in their original condition, and with all tags/packaging intact.

• Handwoven products may have slight variations in color, weave, or texture — these are not defects but natural characteristics of handmade items.

Refunds

• Once we receive and inspect your returned item, we’ll notify you.

• If approved, your refund will be processed to your original payment method within 7–10 business days.

• Shipping costs (if any) are non-refundable.

Exchanges

• We currently offer exchanges only for defective or damaged items. If you received a faulty product, please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement.

How to Initiate a Return

1. Email us at hello@tiyaz in with your order number and reason for return.

2. Our team will guide you through the simple return process.

Need Help?

We’re always here to assist you. For any questions about returns, refunds, or exchanges, email us at hello@tiyaz in or reach out to us on 9900495063

At Tiyaz, we believe every purchase should bring joy — and if it doesn’t, we’ll do our best to make it right.